Trust is one of mans key decision making criteria when meeting new people for the very first time. I mean think about it. If you intend to buy a residence, select a fresh computer or even decide where you should take your partner for lunch for that special day, what can you do? You ask someone for his or her advice. In the event of house you’ll ask lots of people from an assortment or agents or realtors to friends and family. And needless to say you are right to. It’s a big outlay. In addition, it affects your life experience. If you decide on the wrong house you’ll be reminded every time you walk around leading door.
What about those more personal experiences like dinner together with your partner? Get the wrong advice and consequently pick the wrong kind of restaurant for a birthday or anniversary and you will have just wasted your money. No romantic end to the evening for you.
Casino Genie, independent online casino aggregator, recently published a survey which had some quite surprising results. The bottom line is that online casinos are losing a large number of customers every day.
Jon Hingston, Customer Satisfaction Manager at Casino Genie, says, “Our survey of 2,500 online gamblers from over 100 online casinos suggests that players want a more personal service ufabet ufascr. And one the key criteria of the personalized service is trust. Players want honesty and integrity. Sure this may cost the casinos more to control however the upside will out weigh those costs. The survey figures reveal that players stay with a casino 5 times longer when customer care meets their expectation. So given these records what we now need to know is how we are able to help casinos deliver this and fun experience too. “.
Why does trust matter so much. We speaing frankly about hardened gamblers who only want to win money right? No. Hingston reveal, “The majority of players are new to gambling. And there’s huge community of people who are put off by the complexity of the games, the language that individuals use is confusing and they feel out of the depth. If online casinos want to win advocates for life they must be’your friend ‘. Behave just like the friend at school who taught you the guidelines of baseball or English cricket without laughing at you. Then you can both enjoy the game more.”
Of the 2,500 online casino players that Casino Genie surveyed just over 1,400 have been playing significantly less than 12 months. Only 24% were loyal to at least one casino. Over 62% played at four or even more casinos.
Interestingly of these players who had been gambling for more than 12 months, there is still a large number of players playing at four casinos or even more, 48%. Alarmingly for online casinos 78% of the cited poor customer care as grounds for his or her fickleness. Only 4% of players had found site which they certainly were entirely loyal too. But here is the killer fact. Each of those 100 people stated that the reason they stuck making use of their casino was as a result of’superb customer care ‘. Makes you think doesn’t it. Why isn’t my casino like this?
Not one of those 100 gamblers played at a’Top 20’casino. The little casinos are acting smarter, reacting quicker and playing the boutique game to test and compete in this sector. And its starting to have effect.
So let’s return to the trust issue. Another figure that came out from the survey. 82% of men and women asked said they’d here is another new online casino if recommended with a friend. 68% of men and women stated that they’d here is another new online casino if it absolutely was’strongly suggested’by other players.